Privacy Policy

Personal Data Protection:

"«MANTIS BROS S.A.» , based at Spithari, Aspropyrgos, VAT No: 094359750, phone: 210-5596480, email: sales@mantisbros.gr, informs you that, for the optimal and comprehensive service provision through our online store, certain personal data is processed.

Personal data processing is carried out in accordance with Law 2472/1997, which concerns the protection of individuals from the processing of personal data, as amended by Law 3471/2006, which pertains to personal data protection and privacy in electronic communications. Additionally, this data processing is subject to general European legislation, specifically EU Regulation 2016/679 (GDPR), governing personal data protection.

Definitions:

Cookies: Cookies are small files stored on your device that provide information about your browsing activity on a website. Websites use cookies to improve user experience, provide personalized content, and facilitate navigation.

Personal Data: The term "personal data," as used in this policy, refers to information related to natural persons, whether private individuals or professionals. This includes names, postal addresses, email addresses, contact numbers, Tax Identification Numbers (TIN), credit card details, and other similar information that can identify and distinguish a customer or visitor in online stores or digital environments.

In summary, we only request the necessary information required to ensure a unique shopping experience: consistent delivery of the products you ordered, secure payment, and personalized service based on your needs and preferences.

Processing of personal data: This encompasses the collection, recording, organization, storage, adaptation, alteration, retrieval, search, use, transfer to third parties, dissemination, association, combination, restriction, deletion, and destruction of personal data of natural persons.

Information we collect from your visits and purchases:

A. During your visit and navigation of the website, no personal data is collected unless you have consented to the use of cookies.

B. During the registration of a new user account:

When creating a user account, email and password entry are mandatory.

Depending on the user's professional status, additional details may be requested:

• For private individuals:
  You may complete the "My Addresses" tab in your account, where the mandatory details include Name, Surname, Email, Address (including city, region, postal code, country), and a contact phone number. For invoice issuance, additional information such as business name, profession, TIN, and Tax Office is required.
• For freelancers, sole proprietors, and companies:
  In the B2B user account creation process, the following details are mandatory: Name, Surname, Email, Phone, Business Name, TIN, Tax Office, Business Activity, Full Address (Postal Code, Region, City, County).

C. During order completion:
If you have created a user account, we will use the data provided during registration. If you do not wish to create a user account, you will need to re-enter the data mentioned above each time you place a new order. Additionally, to complete payment, credit/debit card details may be required depending on the selected payment method.

D. For receiving newsletters:
If you have consented to receive newsletters, your email address will be added to the newsletter mailing list.

Purpose of data collection:
Your personal data is collected solely to serve the following purposes:

a) Managing the product sales process, such as communication and updates about product availability, order progress, shipping to your address, debt management, returns, and warranty provision.

b) Compliance with legal obligations as imposed by applicable legislation, such as invoice issuance.

c) Conducting customer satisfaction surveys, promoting products, and providing periodic informational material about products and services.

Legal basis for data processing by the company:
The processing of applicant, contact, billing, shipping, and transaction details is conducted either to fulfill the sales contract or based on the user's consent.

Certain data, such as TIN, Tax Office, and invoice details, are collected and retained in compliance with applicable tax law, constituting a legal obligation. Data related to newsletters, product promotion, satisfaction surveys, and cookies are processed based on your consent.

Data recipients:
Data recipients include necessary company personnel bound by confidentiality agreements and collaborating businesses processing your data on our behalf and under our instructions.

In certain cases, we may share or disclose your data only upon your explicit request or when required by law.

Data retention period:
Personal data provided will be retained and stored only for as long as necessary to achieve the purpose for which you provided them, in compliance with applicable legal provisions.

If you have explicitly consented to the use of your data for promotional purposes (e.g., newsletter registration), we will use your data until you withdraw your consent. You may withdraw your consent at any time, effective going forward.

Data collected by cookies will be deleted in accordance with our Cookie Policy.

Newsletter dispatch duration:
Newsletters will only be sent if you have provided your approval and are included in the mailing list. Upon withdrawal of consent, newsletter dispatch will cease.

Data security:
We are committed to protecting your personal data. We have implemented appropriate organizational and technical measures to ensure the security and protection of your data against accidental or unlawful processing.

These measures are reviewed and updated as necessary.

Any data processing is permitted only by authorized personnel working for us, exclusively for the aforementioned purposes.

Your rights regarding personal data:

1. Right of access: Learn whether and how we process your data, including the purpose and duration of processing.
2. Right to rectification: Correct any inaccuracies in your data.
3. Right to erasure ("right to be forgotten"): Request the deletion of your data unless legal grounds exist for retention.
4. Right to data portability: Obtain your data in a readable format or request its transfer to another company.
5. Right to restrict processing: Request limited processing of your data under specific circumstances.
6. Right to object: Oppose data processing unless overriding legal reasons prevail.

For inquiries or further information, contact us at sales@mantisbros.gr. Include your email, full name, address, and phone number in your request and clearly describe the data you wish to delete, modify, update, or access.

Response to your request:
We respond to your requests free of charge and without delay, within one month of receipt. For complex or multiple requests, the response period may be extended to two months, in which case you will be informed.

For manifestly unfounded or repetitive requests, the company may impose a reasonable fee for execution, considering administrative costs, or refuse to respond.

Policy updates:
We reserve the right to update this Privacy Policy at any time. Changes may occur due to updates in applicable laws, interpretations, decisions, opinions, or orders related to such laws.

For significant changes, we will notify you through a prominent notice or another appropriate method. Check this Policy regularly to stay informed about personal data protection.

You have the right to file a complaint with the Data Protection Authority if you believe your personal data is being processed in violation of applicable law. You can contact the Hellenic Data Protection Authority at the postal address: Kifisias 1-3, P.O. Box 115 23, Athens, telephone number: +30 2106475600, email address: contact@dpa.gr.