Terms of Use

Introduction

This online store was established and is managed by the company MANTIS BROS S.A., headquartered in Aspropyrgos, at Spithari, Postal Code 193 00, P.O. Box 52. Hereinafter, it will be referred to as the "company." The company falls under the jurisdiction of the Athens Tax Office for Corporations (ΦΑΕ ΑΘΗΝΩΝ) with VAT number 094359750. You may contact the company via email at sales@mantisbros.gr or by phone at 210-5596480, 2105593960, 2105595605. The company operates under a VAT rate of 24%, with its General Commercial Registry Number (G.E.MI.): 083531302000.

Accessing and browsing the company’s website, as well as using its online store for purchases, is solely your responsibility. These activities are subject to all applicable legal and tax provisions and are provided in accordance with the following terms and conditions. Before using our online store, please carefully read and confirm your understanding and agreement with these terms, policies, and conditions. By continuing to use and browse the company’s website or even by placing an order through our online store, you unconditionally accept these general terms and conditions of use. Any customer/user who does not agree or does not understand these terms, either wholly or partially, must refrain from using the online store or engaging in transactions with it.

General Terms

The company reserves the right to modify the Terms of Use and any other information included on the website mantisbros.gr in compliance with applicable legislation. The company commits to notifying users of any changes via its online store pages. Furthermore, the company may implement improvements or changes to the products and services displayed on the website without prior notice. Contracts arising from the use of the online store are concluded in the Greek language.

Provided Information & Products

The statements and terms included on this page relate to the company’s responsibilities and obligations regarding the information presented on the online store. The company disclaims liability for potential errors or inaccuracies in data entries, considering them unintentional. However, it is committed to correcting any errors as soon as they are identified.

The website’s content is regularly updated without prior notification to visitors, ensuring its proper and uninterrupted operation. The company guarantees the resolution of issues caused by its own responsibility and strives to address any problems as quickly as possible.

Nevertheless, the aforementioned guarantees do not apply in cases of technical or typographical errors, force majeure, or website interruptions that are unforeseen or caused by external factors unrelated to the company.

Limitation of Liability

The following statements and terms pertain to the company’s liability regarding transactions conducted through the online store:

1. The company is not obligated to compensate for any damage or loss caused by order cancellations, failure to fulfill, or delays in execution.
2. It does not guarantee the availability of the products displayed on the online store but is committed to promptly informing customers of their unavailability and bears no liability in such cases.
3. The content of the online store does not constitute a binding offer to contract but an invitation to submit a proposal. No contract is concluded unless confirmed by the company, and the user is notified.
4. The company is not liable, either civilly or criminally, for any damage caused by the operation or non-operation of the website, provision or non-provision of services, products, or information, or due to unauthorized interventions by third parties.

It is recommended to carefully read and understand these terms before engaging in any transactions through the online store.

Intellectual Property Rights

All content on the online store, including but not limited to trade names, trademarks, images, graphics, photographs, designs, and texts, constitutes the intellectual property of MANTIS BROS S.A. and is protected under relevant Greek, European, and international laws or belongs to third parties for which MANTIS BROS S.A. has obtained usage licenses exclusively for its operations and the functioning of its online store. Any reproduction, transfer, or derivative work based on this content or misleading the public regarding the actual provider of the online store is prohibited. Reproduction, republishing, uploading, announcing, distributing, or transmitting the content in any manner or medium for commercial or other purposes is only permitted with prior written consent from MANTIS BROS S.A. or other copyright holders.

Names, images, logos, and distinguishing features associated with the online store or the company’s products and services are the property of MANTIS BROS S.A. or third parties and are protected by trademark laws. Their use on the website does not grant any license or right for use by third parties.

User Responsibility

The customer/user of the company’s online store www.mantisbros.gr must use the website in accordance with the law and these terms. They agree and commit not to use the company’s online store to transmit, publish, or disseminate content that is unlawful, infringes Greek and EU legislation, or violates any applicable provisions.

The submission or dissemination of content containing confidential information acquired through employment relationships or covered by confidentiality agreements, as well as content infringing on patents, trademarks, copyrights, or proprietary rights, is expressly prohibited and subject to criminal penalties. Furthermore, transmitting content intentionally or unintentionally designed to harm or disrupt the website, including materials containing viruses, is prohibited and constitutes a criminal offense.

Transactions through the company’s online store must be conducted solely for personal/private purposes and lawful reasons, always in compliance with these terms and conditions. The customer/user agrees not to engage in actions or omissions that could harm the online store’s functionality or jeopardize its provided services, causing unlawful harm or damages to the company. Users are advised to follow basic online security practices, such as regularly changing their passwords and avoiding easily recognizable or common passwords.

Ownership of all sold products remains with the company until full payment of the price and any associated costs (e.g., transportation fees, taxes, customs duties). After delivery, the risk of damage, destruction, or loss is transferred from the company to the customer/buyer, who must inspect the products upon receipt to identify any defects or damage caused during transport.

Access to the online store is not permitted for minors or individuals lacking legal capacity to engage in transactions.

For professional customers, changing the billing address via the website is not possible and can only be arranged through telephone communication at 210-5596480, 2105593960, 2105595605 or via email at sales@mantisbros.gr.

Pricing Policy

Prices on the online store are subject to change without prior notice. We are not liable for price differences between products purchased from our physical store and those sold online, even if the customer discovers a different price after the purchase.

Limitation of Liability: In good faith and following commercial transaction rules, the company is not obligated to accept an order or sell products or services if typographical or computational errors result in incorrect pricing on the online store, whether those prices are lower or higher than the current valid ones. If a pricing error is identified in part of an order, the order will proceed and be fulfilled for the remaining products, while it will be considered incomplete for the items with pricing errors, except in cases where the ordered items are related, intended to function as a unified set, and the customer states that partial fulfillment does not meet their needs or interests. In such cases, the company must cancel the entire order.

In the case of incorrect dispatch of unrequested products or services, the unconditional receipt of such products, failure to inform the company, or failure to return them cannot be construed as consent, acceptance, or intent to purchase them. If the company requests the return of such products and the customer delays their return beyond seven (7) calendar days, their refusal will be interpreted as an intent to purchase the items, and the order will be considered confirmed, obligating the customer to pay their value.

Offers

On our online store, you will find products labeled as "Offer" or "HotDeal." These products are NOT used or refurbished but are new, offered at special prices for a limited time. The offer prices are determined based on the category of each product.

You will also find products labeled as "STOCKHOUSE." Products in the STOCKHOUSE category may be:

1. New (from older versions/series) at significantly reduced prices.
2. Refurbished following a defect they previously had.
3. Returned after purchase by consumers without presenting any defect.
4. Display or sample products from stores.
5. Affected by wear due to time or exposure to weather conditions.
6. With damaged, partially/fully destroyed, or incomplete packaging and/or missing user manuals.
7. Missing complete accessories or components (e.g., mounting screws for lighting fixtures).

STOCKHOUSE product photos are indicative (showing how manufacturers present their new products) and may not reflect the actual condition of the items.

STOCKHOUSE product prices are set at their lowest level for the reasons stated above and according to their category. These prices remain valid until stocks are depleted.

STOCKHOUSE products cannot be exchanged.

By purchasing STOCKHOUSE products, you acknowledge and accept all the above terms.

You are encouraged to request detailed information about the condition of each product you are interested in purchasing to ensure you have a complete understanding of its status. The company guarantees the proper functioning of all STOCKHOUSE-labeled products.

Order Cancellation/Modification

If you have completed your order and it has not yet been dispatched, you can contact the Customer Service department via email at sales@mantisbros.gr or by phone at 210-5596480, 210-5595605, 210-5593960, and we will promptly cancel it. If your order has already been invoiced and dispatched to your chosen destination, cancellation is no longer possible.

Return Policy

The company supports e-commerce by offering you the possibility of returning and exchanging defective products under the following terms and conditions.

1. Returns Due to Delivery Errors

If products delivered differ from those ordered (in type, quantity, or agreed-upon characteristics), the customer must return the items for inspection and confirmation of the error. In such cases, the company covers both the return shipping costs and the cost of reshipping the correct products, provided the return follows the company's specified method.

2. Returns for Defects on Delivery

The customer has seven (7) calendar days from the receipt of the products to return any defective product. The product must be in good condition, with all original documents and packaging. In such cases, the following apply:

• The defective product is inspected by the company to confirm the defect.
• If the defect is confirmed by the company, the product may be replaced with a new similar product or another product of equivalent quality and price. If the customer does not wish for a replacement, they may request a refund. The refund will be made using the same payment method initially used for the purchase.
• For payments made using a credit card, the company informs the bank of the transaction cancellation. The bank, having been notified of the cancellation, will take all necessary actions based on the agreement made with the customer to reverse the charge on the customer’s account. It is noted that the company is not responsible for the time frame or the manner in which the reversal is executed, as these are determined by the terms of the aforementioned agreement.
• For cash payments, the refund is made at the company's store.
• The shipping and reshipping costs for the replacement are borne by the company.
• If the products are returned damaged or incomplete, the company may claim compensation from the customer or refuse the return. The amount of compensation will be determined based on the condition of the products.

3. Returns of Non-Defective Products – Right of Withdrawal

• The buyer has the right to cancel the purchase contract within 14 calendar days from the delivery of the product or, in the case of multiple products delivered separately, from the delivery of the last product in the same order. This cancellation does not require justification and entails no financial burden, provided the product is returned in its original condition, with all its accessories, accompanying documents, and packaging intact. Returns are accepted only after the shipping costs to the buyer and the return costs of the product are paid in full. The buyer must fully settle the amount the company paid for the shipment of the item to them, as well as the return shipping costs.
• The cancellation declaration must be submitted in writing or electronically, and the company must confirm receipt of this declaration upon receiving it. Following the cancellation declaration, the company must return the amount received within 20 days of receiving the products.
• Shipping costs are non-refundable if the buyer chose courier delivery.
• Refunds are made using the same payment method initially used for the purchase. If the payment was made via credit card, the company informs the bank of the transaction cancellation. The bank, having been notified of the cancellation, will proceed with all necessary actions based on the agreement made with the customer, without further responsibility from the company. However, the company is not responsible for the time frame or the manner in which the reversal is executed, as these are determined by the terms of the aforementioned agreement.
• The buyer is obliged to compensate the company if the product has been used beyond what is necessary to determine its characteristics. The nature, characteristics, and functionality of the products should be inspected based on the information available on the external packaging of each product, along with any additional instructions provided by the company. This inspection must be conducted without opening the packaging or activating the products. If the packaging has been opened or the products have been used, their value diminishes, they are considered used, and the buyer is required to compensate the company for this reduction in value. In case of disagreement, the company may agree with the customer on mutual compensation.
• If the products are returned damaged or incomplete, the company may claim compensation from the buyer or refuse the return. The amount of compensation will be determined based on the condition of the products.

4. Exceptions to Withdrawal

Products marked as STOCKHOUSE or those customized to the customer's specifications (e.g., cable cutting or spiral cutting) are excluded from withdrawal returns. Additionally, products marked as “Available on Request” are non-returnable.

5. Product Warranty

Some products include a manufacturer-provided warranty and user manual. The company does not offer an additional warranty. Manufacturer warranties are valid from the purchase date and may provide free repair or replacement, subject to these conditions:

• Proof of purchase and the manufacturer’s warranty must be provided.
• The fixed elements of the device must not have been altered.
• Damage is not excluded under the manufacturer’s warranty terms.

Cookies

The online store of the company www.mantisbros.gr uses cookies, small text files stored in your browser during your visit and navigation on our online store. These cookies serve the sole purpose of providing personalized functions, as they collect data/information and store preferences exclusively related to your activity on our website. By gathering user behavior data and storing their preferences, cookies are essential because they simplify user access by retaining personal preferences—without which, each visit would feel like the first time—and because they offer improved and personalized features to users.

Links to Other Websites and Webpages

The website www.mantisbros.gr may include referral links (links, hyperlinks, advertisement banners) to other websites and webpages, which are solely responsible for providing their services.

The company "MANTIS BROS S.A." bears no responsibility for the content, privacy policy, security, legality, quality, or accuracy of the information and/or services of other websites and webpages that may be linked through links (links, hyperlinks, advertisement banners). Links on the online store are provided for user convenience, and the company neither endorses nor bears responsibility for the content of websites and/or webpages linked through its website www.mantisbros.gr.

For any damage potentially caused to the visitor/user from using and accessing the aforementioned websites and/or webpages, sole responsibility lies with the individuals operating and/or exploiting those websites and/or webpages.

Processing & Protection of Personal Data

The user who registers on the website www.mantisbros.gr is required to provide truthful and personal information. The company "MANTIS BROS S.A." processes this data and metadata related to the user’s interaction with the website.

The company complies with the General Data Protection Regulation (GDPR) and has taken the necessary organizational and technical measures to ensure the security and protection of your data from any form of unlawful or accidental processing. For more details on the protection of your personal data, you may refer to the company’s Privacy Policy.

For any requests related to your personal data, please contact the company at the email: sales@mantisbros.gr or by post at: MANTIS BROS S.A., Thesi Spithari, T.K. 193 00, Aspropyrgos, P.O. Box 52.

Applicable Law and Jurisdiction

The terms and conditions of use for the online store www.mantisbros.gr of the company "MANTIS BROS S.A." are governed by Greek law. They apply to every distance sales contract for goods entered into within Greece or abroad. The terms and conditions of use of the website and the transactions carried out through it do not affect mandatory legal provisions.

Any dispute, controversy, or disagreement related to the execution and/or interpretation of these terms and conditions of use of the company's online store will fall under the exclusive jurisdiction of the competent courts of Athens.

For further information or clarifications, we are always available via phone at: 210-5596480, 210-5593960, 210-5595605, or via email at: sales@mantisbros.gr.

Online Dispute Resolution Platform (ODR)

We inform you about the European Commission's Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr, which allows consumers and traders to resolve disputes concerning domestic and cross-border electronic transactions. It operates as an out-of-court resolution mechanism for consumer disputes in e-commerce.

Through the Online Dispute Resolution platform, you can either contact the trader directly to resolve the dispute within 90 days or agree with the trader within 30 days on the dispute resolution entity you will choose to resolve the matter.

The entities for out-of-court dispute resolution are approved regarding quality standards related to fair resolution, efficiency, and accessibility. Each dispute resolution entity applies its own rules and procedures. Resorting to such entities is usually simpler, faster, and less expensive than going to court. In Greece, the entities responsible for out-of-court dispute resolution between consumers and businesses are:

1. ADRPOINT IKE - Alternative Dispute Resolution Center (ADRPOINT)
2. Independent Authority "Consumer Ombudsman"
3. Institute for Alternative Dispute Resolution - startADR
4. Mediator for Banking and Investment Services

The out-of-court resolution process may be interrupted at any stage, and the parties involved may resort to the competent courts.

Consumers are encouraged to contact the company first to resolve the dispute directly before submitting a request to the Alternative Dispute Resolution entity.